S/ Ueno Mina, Nippon TV reporter: I use hard contact lenses. Could you recommend some eye drops for me?

S/ CONN, Digital human: This product is effective for eye strain, redness, and itching.

Check out how digital human CONN, which is equipped with a generative AI, responds to customer inquiries.

In addition to Japanese, it can also speak English and Chinese, and can respond naturally to casual conversations with customers.

NTT Communications, which developed the technology, plans to install CONN in hospitals, banks, and other locations as well as retail stores within this fiscal year.

S/ Fukuda Akiko, NTT Communications: CONN-chan doesn’t have to take a break or worry.

I think there may be situations where customers can ask questions that are difficult to hear or embarrassing to say.

The company also expects it to reduce stress for both store staff and customers.